Improve Patient And Provider Experience

Any medical practice or healthcare organization needs all the help they can get. Your callers are patients and caretakers, not clients or sales leads. When choosing a telephone answering service, speed, accuracy, and compassion are essential to a positive interaction. Provide an attentive and empathetic experience with our HIPAA-compliant service offerings, powered by 24/7 live healthcare virtual receptionists.


We’re Always On Call, 24/7

Each and every patient call in the medical field can have huge implications, so why not have a live agent available 24/7? Our healthcare and medical virtual receptionists receive 85+ hours of training in the healthcare answering service field, serving 650+ small family practitioners, multi-location specialty groups and industry-leading hospitals.

Provide compassionate service.

Rely on our live medical answering service to handle patient calls and questions, schedule appointments and address sensitive concerns with empathy-anytime your patients contact your medical facility or practice, they'll get the skilled care they deserve.

Maintain expert accuracy.

Ensure accuracy with every incoming call. There's no room for mistakes when it comes to healthcare or the medical field, in general, and we've got a +98% on-call communication accuracy, so patient calls are connected to the correct on-call provider.

Give care, fast.

To ensure patient satisfaction, deliver a better patient experience with Scotags 24/7 medical answering services, appointment scheduling, live chat, & text services in both English and Spanish. Our bilingual answering service We works with healthcare providers and offices across the US!

24/7 Solutions For Healthcare Providers

Handling your business with HIPAA-compliant personalized care and attention.

Medical Answering Service & Appointment Scheduling

Now your patients can schedule an appointment regardless of office hours. Integrating a live answering service in your medical office or healthcare facility means you can provide an exceptional patient satisfaction and healthcare provider experience without paying to train an in-house employee. Our medical virtual receptionists can handle communication and scheduling 24/7/365. Never miss an incoming call again with our after hours answering service for medical professionals.

Patient Intake Service

Streamline the patient information and intake process to improve the customer experience with medical answering services, so that you can spend more time taking care of your healthcare patients.

Live Chat

With a virtual medical receptionist, you can connect with patients and caretakers faster and with greater accuracy using human-powered live chat, designed to convert website traffic into happy patients.

People-Powered Text Messaging

Our HIPAA compliance virtual receptionist services don’t solely answer incoming calls. Expand your reach with real-time live text messaging, two-way communication that improves patient and caretaker engagement.


Connect The Tools You Already Use

Client information, sales pipelines and call, live chat or text data-our live answering service
team is meticulously trained to manage it all through our proprietary API that connects to
the tools your healthcare facility already depends on.


Frequently Asked Questions

Surveys show that about 88% of healthcare appointments are scheduled by phone. While patients may find you through the internet, a significant number prefer to schedule by phone call rather than a website.
We have restructured our plans to reflect an easier-to-understand model. Unlike other virtual medical receptionist services, we help you save money by letting you pay by usage, not by buying a set number of minutes per month. For larger healthcare/medical practices, we have an Enterprise plan which offers volume discounts and a suite of integration, lead intake, and appointment scheduling options. For a comprehensive breakdown of pricing and capabilities for the medical industry, please see our Plans and Pricing page.
By not utilizing a HIPAA compliant answering service, you are making your medical practice vulnerable to major legal exposure. Thankfully, our live virtual receptionists that make up our phone answering service are well-versed in the healthcare industry and are thoroughly trained in patient privacy procedures as they relate to HIPAA law. Our internal departments dedicate all resources necessary to maintain strict compliance with this healthcare legislation, especially as it evolves over time. Text message communication has become a significant component of the provider/patient relationship. This method of engaging with patients helps improve productivity, workflow, and more. Our team of receptionists is highly trained in both HIPAA compliant answering and HIPAA compliant text messaging. Whether you need call or text services, we can integrate seamlessly and quickly with your patient care processes.
Yes! Even if you are seeing great results with your in-house answering team during business hours, utilizing our after-hours call answering services can provide significant value. Having a 24/7 call answering partner to handle medical calls shows your patients you care about their concerns and unique situations. Study after study shows numerous benefits of having a human receptionist answer the phone instead of letting the call go to an answering machine or automated system.
We have helped increase productivity and revenue for all sorts of medical and healthcare professionals. Our remote medical answering services have supported family doctors, gastroenterologists, pediatricians, dentists, psychologists, and many more. If you are a healthcare professional or are in the healthcare industry, we can help improve your medical office’s workflow and accelerate your growth with our phone answering service.
Yes! We are proud to have a large team that’s able to speak both English and Spanish fluently. We also have access to language translation partners for dozens of other languages and we can be your one-stop shop. By using our service, you’re providing an extra level of professionalism to your patient care and customer service. Our staff receives extensive hands-on training in order to maintain a quality customer experience in another language. Accuracy, both in terms of conversation and intake, is our highest priority. We make sure language barriers don’t create a decrease in the patient experience.

Unleash The Power Of People.

Whether it’s via phone, chat or text, our virtual receptionists are ready to help you manage your business around the clock.