The Scotags FAQ

Industry leaders in people-powered business for more then 35 years


Frequently Asked Questions

Surveys show that about 88% of healthcare appointments are scheduled by phone. While patients may find you through the internet, a significant number prefer to schedule by phone call rather than a website.
We have restructured our plans to reflect an easier-to-understand model. Unlike other virtual medical receptionist services, we help you save money by letting you pay by usage, not by buying a set number of minutes per month. For larger healthcare/medical practices, we have an Enterprise plan which offers volume discounts and a suite of integration, lead intake, and appointment scheduling options. For a comprehensive breakdown of pricing and capabilities for the medical industry, please see our Plans and Pricing page.
By not utilizing a HIPAA compliant answering service, you are making your medical practice vulnerable to major legal exposure. Thankfully, our live virtual receptionists that make up our phone answering service are well-versed in the healthcare industry and are thoroughly trained in patient privacy procedures as they relate to HIPAA law. Our internal departments dedicate all resources necessary to maintain strict compliance with this healthcare legislation, especially as it evolves over time. Text message communication has become a significant component of the provider/patient relationship. This method of engaging with patients helps improve productivity, workflow, and more. Our team of receptionists is highly trained in both HIPAA compliant answering and HIPAA compliant text messaging. Whether you need call or text services, we can integrate seamlessly and quickly with your patient care processes.
Yes! Even if you are seeing great results with your in-house answering team during business hours, utilizing our after-hours call answering services can provide significant value. Having a 24/7 call answering partner to handle medical calls shows your patients you care about their concerns and unique situations. Study after study shows numerous benefits of having a human receptionist answer the phone instead of letting the call go to an answering machine or automated system.
We have helped increase productivity and revenue for all sorts of medical and healthcare professionals. Our remote medical answering services have supported family doctors, gastroenterologists, pediatricians, dentists, psychologists, and many more. If you are a healthcare professional or are in the healthcare industry, we can help improve your medical office’s workflow and accelerate your growth with our phone answering service.
Yes! We are proud to have a large team that’s able to speak both English and Spanish fluently. We also have access to language translation partners for dozens of other languages and we can be your one-stop shop. By using our service, you’re providing an extra level of professionalism to your patient care and customer service. Our staff receives extensive hands-on training in order to maintain a quality customer experience in another language. Accuracy, both in terms of conversation and intake, is our highest priority. We make sure language barriers don’t create a decrease in the patient experience.

Unleash The Power Of People.

Whether it’s via phone, chat or text, our virtual receptionists are ready to help you manage your business around the clock.